I am an experienced business owner who built my company from the ground up in 2013, which has since tripled its size. With over 20 years of hands-on experience in PA and virtual support, I bring a warm, personable, and bubbly approach to working with both businesses and individuals. Having run my own business, I deeply understand the pressure of juggling everything alone. That’s why I work closely with each client to find the most effective way forward — always treating your business with the same care and commitment as if it were my own.
Outside work, I run her own dance school and enjoy long walks and horse riding! I loves spending time with my 8 year old daughter, partner, friends and doing anything sporty.
Skills
- Multi-lingual (Italian mother tongue & intermediate Spanish)
- Degree in Business Management
- Business Owner and over 20 years experience in the PA/VA field
- Microsoft Outlook & Gmail for diary management
- Experience in supporting businesses in the fields of: finance, medical, HR, marketing, law and properties management
- Experience with different CRM software and Xero
- Highly organised and able to work under pressure
- Fast learner
- Flexibility to work to short deadlines
- Establishing the most effective way to communicate and deliver information
EMPLOYMENT
December 2024 – present | Executive Assistant
DLS Properties Ltd & DLS Law Ltd
Law Firm
- Diary & Email Management via Outlook and Calendly
- Managing/updating company CRM systems
- Conducting AML and ID checks
- File imports and reviews to start and close matters
- Managing/producing timesheet reports
- Managing and building relationships with clients
- Formatting letters
- Use of different softwares like: Click-Up, Asana, Leap, Smokeball, Motion, Notion, Xero.
Property Management business
- Looking after a portfolio of 14 properties
- Diary & Email Management
- Liaising with suppliers, contractors for works to be carried out, receiving quotes etc
- Processing Orders
- Liaising with tenants for rents and checks over the phone and email
- Liaising with the different councils to make sure the properties comply with the council’s rules
- Booking couriers for deliveries & collections
- Liaising with estate agents and auction houses for new rentals and sales.
- Responding to telephone, email and social media enquiries
- First point of contact for all clients
- Use of: Check-a-trader, Landlord Vision, Open Rent, Safe2, Smart Property Manager and Viewber
May 2020 - Dec 2024 | Accounts Assistant & PA to Directors
SPI Marine
- Generating and processing invoices as well as overdue accounts for outstanding debts
- Looking after the whole invoicing process for both UK and Netherlands (in GBP, EUR and USD)
- Looking after account payable ledger and receivables
- Reconciliation of accounts on Xero
- Liaising with vendors and clients
- Maintaining records and documentation for month-end
- Support the Logistics team with delivery notes and inputting information on the system as well as loading the Bill of Landing.
Directors
- Diary Management
- Organising private and team events/away days etc
- Booking personal appointments
- Ad hoc research projects, flights and hotel bookings for family holiday
April 2017 - April 2020 | Remote Bookkeeper and Medical Biller
Stanbridge Accountants
Medical consultants
- Managing financial records for 20 medical consultants in the fields on oncology, women’s health and dermatologist
- Booking appointments for patients as well as collecting payments
- Invoices and payments reconciliation on Xero, Healthcode and DGL.
- Medical billing for private patients and their private insurance companies
- Scheduling patients for theatre and operations by liaising with hospitals and hospital secretaries
- Send reminder letters to patients
- Using Healthcode for private companies’ bookings and payments
Entrepreneur
- Owner of a wellness company
- Booking venues for talks and meets
- Diary management
- Appointment bookings
- Booking and finding flights, hotel and car hire
- Dealing with invoices and reconciling them on Xero for month-end as well as chasing debt
July 2014 - April 2017 - PA to Director and Development Co-ordinator
Develop Ltd & Anglian Water
PA role:
- Heavy and complex diary management
- Booking meeting and preparing agendas and documentation
- Booking flights, itineraries, activities
- Booking team events
Coordinator:
- Working with leadership team to help and deliver in line with business’ strategic requirements
- Acting as the “middle man” between Develop and Anglian Water for engineers’ training
- Setting up and matching availability between candidates and assessors
- Setting up dates for assessments and exams to be taken
- Monitoring evaluation forms, exam resits and modules taken
- Liaising with the City & Guild for ordering certificates
- Booking room/sites for assessments
- Raising invoices for assessments carried out
February 2011 - July 2014 - PA to HR Director and HR operations Administrator
Danwood Group
PA role:
- Heavy and complex diary management
- Booking meeting and preparing agendas and documentation
- Booking flights, itineraries, activities
- Booking team events
HR Administrator
- Supervising day to day work of HR assistant
- Overseeing joiners’ and leavers’ processes including offer letters, disciplinaries and exit interviews
- Maternity and paternity leave
- Check employees’ right to work in the UK (Visa, registrations, etc)
- CBR applications
- Coordinating retirement reviews
- Producing monthly reports
From April 2006 to January 2011 - PA to CEO and Director of Marketing
RH Freight & Welcome Financial Services Ltd
- Responsible for all travel plans, accommodations, flights, car hire
- Heavy diary management
- Booking meetings in and out of the office
- Dealing with invoices for business
- Inbox management and being the first point of contact for the whole team
- Requesting/collating information and documents for meetings
- Monitoring attendances, sickness and leave for the whole team
- Organising annual events (prizes, presentations, agendas etc)
Individual:
- Looking after properties abroad and using my languages for booking works, receiving quotes, liaising with cleaners, contractors and holiday-makers
- Making sure all payments were received and reconciled for month-end processing
- Pick up drycleaning
- Booking family holidays abroad and the UK (flights, itineraries, hotels, etc)
- Ordering personal gifts and presents for family and friends
- Booking cleaners for the office and the house